Privacy Policy

Last updated: November 2025

Introduction

Prime Pathway Learning Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tutoring services.

Information We Collect

Personal Information

When you book lessons or contact us, we may collect:

  • Student name, age, and year group
  • Parent/guardian name and contact details (email, phone number)
  • Subject preferences and learning goals
  • Academic information (current grades, exam boards, target grades)
  • Payment information (processed securely through our payment provider)

Lesson Data

  • Attendance records and lesson history
  • Learning materials and custom mock papers prepared for you
  • Progress notes and tutor feedback
  • Lesson recordings (only if requested and with your consent)

Technical Information

  • IP address, browser type, and device information
  • Website usage data via cookies (see our Cookie Policy)
  • Communication records (emails, contact form submissions)

How We Use Your Information

We use your information to:

  • Provide and deliver tutoring services
  • Match you with appropriate tutors based on subject and level
  • Prepare custom learning materials and mock papers
  • Process payments and manage your subscription
  • Send lesson confirmations, reminders, and progress updates
  • Improve our services and develop new offerings
  • Respond to your enquiries and provide customer support
  • Comply with legal obligations and safeguarding requirements

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract performance: To deliver the tutoring services you've booked
  • Legitimate interests: To improve our services and communicate relevant updates
  • Legal obligation: To maintain safeguarding records and comply with tax/accounting requirements
  • Consent: For marketing communications (you can opt out anytime)

Sharing Your Information

We do not sell your personal information. We may share data with:

  • Tutors: Only information necessary to deliver lessons (student name, year group, subject, learning goals)
  • Payment processors: To handle secure payment transactions
  • Platform providers: For hosting online lessons (e.g., Zoom, Microsoft Teams)
  • Legal authorities: If required by law or to protect safety

All tutors sign confidentiality agreements and hold Enhanced DBS checks.

Data Retention

  • Active students: We keep your data for as long as you use our services
  • Inactive accounts: Deleted after 3 years of inactivity (unless legally required to retain longer)
  • Financial records: Retained for 7 years as required by UK tax law
  • Safeguarding records: Retained in line with UK safeguarding guidance

Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restrict processing: Limit how we use your data
  • Data portability: Receive your data in a portable format
  • Object: Opt out of marketing communications or certain processing activities
  • Withdraw consent: Where processing is based on consent

To exercise these rights, please contact us.

Children's Privacy

Our services are used by children under 18. We only collect information necessary for providing tutoring services and require parental consent for students under 13. Parents have full access to their child's information and can request changes or deletion at any time.

Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure password-protected systems
  • Regular security audits and updates
  • Staff training on data protection
  • DBS-checked tutors with confidentiality agreements

International Transfers

Your data is primarily stored in the UK. If we use service providers outside the UK/EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice on our website. Continued use of our services after changes constitutes acceptance.

Contact Us

For questions about this Privacy Policy or to exercise your rights:

Prime Pathway Learning Ltd
Company Registration No. 15748215

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk